Weird issue opening Word Doc on Network share

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when docs opened directly our shared drive word gets stuck in endless loop of asking pop window "please insert disk dvd-rw drive (d:)", makes no sense since doc on network drive. what's stranger if word open , file double clicked on in windows explorer doc open. happens in both word 2013 , 2010. ideas on how resolve this???

hi,

do have third party cd/dvd burning software installed on computer? or if have word add-ins integrated software?

disable add-ins in word, test if issue persists. if no, disable suspicious ones verify caused problem.

please copy .doc documents local computer, problem exist when opening local?

regards,

melon chen
technet community support



Microsoft Office  >  Word IT Pro Discussions



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