Recovery Certificate agent not working

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not sure going on have user cannot decrypt or access files more on server. logged server admin ( has recovery cert agent) verified thumbprint matches file(s) thumbprints mention , still can't decrypt or access same files. wrong?

did receive access denied error or else?
 
run efsinfo /r /u /c test.txt command check result. read http://technet.microsoft.com/en-us/library/cc512680.aspx


Windows Server  >  Security



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