My Terminal Server is given an BSOD 0000000000041284

hello everybody,

a few times, terminal server given bsod. details are:

problem signature:
  problem event name: bluescreen
  os version: 6.1.7601.2.1.0.16.7
  locale id: 1033

additional information problem:
  bccode: 1a
  bcp1: 0000000000041284
  bcp2: fffff6fb7da0f001
  bcp3: 000000000000036c
  bcp4: fffff70001080000
  os version: 6_1_7601
  service pack: 1_0
  product: 16_3

files describe problem:
  c:\windows\minidump\100515-24523-01.dmp
  c:\users\administrator.xxx\appdata\local\temp\wer-60996-0.sysdata.xml

read our privacy statement online:
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if online privacy statement not available, please read our privacy statement offline:
  c:\windows\system32\en-us\erofflps.txt

when restart server, problem solved while. after few weeks, comes back

is there can me solve problem??
please let me know.

hi,

regarding blue screen issue, debugging dump file be required, suggest contact microsoft customer support , services specialist help.

you may find phone number region accordingly link below:

global customer service phone numbers

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-au?wa=wsignin1.0

best regards,

amy

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Windows Server  >  Remote Desktop Services (Terminal Services)