freezes of the RDS servers

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we have several vmware virtual machines. servers  windows server 2012 r2  remote desktop servers. normal applications installed office , using appv packages deploy applications navision etc.

we using automation machine deployment , use vmware uem user settings.

the problem have intermittent unresponsiveness of 1 of  rds servers . when happens servermanager application on connection broker servers no longer responding, , if close , reopen servermanager see 1 of servers state “inaccessible”. new user sessions freeze during startup on welcome screen. crtl+alt+end doesn’t work, logging in console doesn’t work.

at point nobody can login on rds server. cannot control other rds machines anymore because whole collection related not responding server. not give option see users logged in on specific server cannot send message user logoff. solution hard reboot faulty rds server.

we have searched windows event logs answers haven’t found useful information.

1 – causes random freezes of rds servers.

2 – how can avoid , keep access working server manager

3 – when 1 rds not responding connection broker should redirect users rds instead of faulty one.

hi,

firstly, please patch windows systems , disable/uninstall third party applications installed on rds servers test.

secondly, may check terminal services related logs under

event viewer -> applications , services logs\ microsoft\ windows

to see whether useful information logged.

best regards,

amy

please remember mark replies answers if , un-mark them if provide no help. if have feedback technet subscriber support, contact tnmff@microsoft.com.



Windows Server  >  Remote Desktop Services (Terminal Services)



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