Large Format Documents Re-printing

my print services installed on w2003 r2 dc.  have fair amount of large format print jobs of multiple file types (dwg, pdf, jpg, tiff).  recently, printed documents started print incompletely.  output ejects 1 of several hp1050c plotters or kip 3100 printer , job restarts.  in cases second piece of output complete.  job failures resemble output of out of memory condition.  usually, several passes of full ink coverage.  i'm trying determine if condition windows print spooler, windows printer issue.  multiple file types , multiple print devices seem point issue away driver or application issues.  have ideas?

hi,

 

thanks post.

 

here need confirm on issue:

 

1. please try print text file these problematic printers. work?

2. third party program or driver update installed before issue occurs?

3. please remove newly added printer , uninstall relevant driver printer server if possible.

 

meanwhile, please perform following steps troubleshoot issue.

 

suggestion 1: clear spool file

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open windows explorer, refer c:\windows\system32\spool\printers, , delete of files in folder (do not delete folder itself).

 

if possible, please disable/uninstall antivirus software on printer server test. reported antivirus software, such macafee, may cause issue. if using printer monitor software, please uninstall them too. please boot clean boot environment test.

 

suggestion 2: change spooling format

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let set spooling format raw, , try print directly printer instead of spooling print job. this:

 

      a.   right-click printer using, , click "properties".

      b.   in advanced tab, click "print processor".

      c.   set default "data type" "raw" both "winprint" , "modprint".

      d.     click ok.

      e.      in advanced tab, select “print directly printer”

      f.    click ok, , close printers dialog box.

 

for further troubleshooting, please collect following logs:

 

1.   open printers.

2.   on file menu, click server properties, , click advanced tab.

3.   select or clear log spooler error events, log spooler warning events, , log spooler information events check box

4.   stop , restart spooler service

 

after that, please collect setup&performance version of mpsreport printer server.

 

a. download mps report tool following link:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/mpsrpt_setupperf.exe

 

b. after download complete, double-click " mpsrpt_setupperf.exe" file. cab file generated called %computername%_mpsreports.cab. example, if computer name "mycomputer", cab file named "mycomputer_mpsreports.cab".

 

c. open computer, browse "%systemroot%\mpsreports\setup\logs\cab" folder. can find cab file above , please send me.

 

use windows live skydrive (http://www.skydrive.live.com/) upload file , give me download address.

 

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please note, may have analyze memory dump file narrow down cause of issue, forum not best place analyzing dump. it’s suggested contact microsoft customer support services (css) dedicated support professional can on issue.

 

to obtain phone numbers specific technology request please take @ web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;en-us;phonenumbers

 

if outside please see http://support.microsoft.com regional support phone numbers.

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hope helps.

Windows Server  >  Print/Fax