BSOD termdd.sys

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hello,

we using 2 years remote desktop server. os server 2008r2 sp1, virtual machine on esxi 4.1 host. since last week server stopped 2 times unexpected.

with nirsoft blue screen view following information:

dump file crash time bug check string bug check code parameter 1 parameter 2 parameter 3 parameter 4 caused driver caused address file description product name company file version processor crash address stack address 1 stack address 2 stack address 3 computer name full path processors count major version minor version dump file size
071712-36328-01.dmp 17-7-2012 10:45:25 system_service_exception 0x0000003b 00000000`c0000005 fffff880`03639903 fffff880`114e28d0 00000000`00000000 termdd.sys termdd.sys+1903 x64 ntoskrnl.exe+7f1c0 c:\temp\071712-36328-01.dmp 4 15 7601 276.640

can me fix problem?

best regards,

willem hendrik berkhof

hello,


termdd.sys remote desktop server driver in windows server 2008 r2. here general troubleshooting steps solve bsod problems.


update bios , hardware drivers
uninstall new software installed before bsod happened if any
run chkdsk /r /f , sfc /scannow
test in a clean boot environment: http://support.microsoft.com/kb/929135
run ram diagnosis.


if none of above suggestions help, please open ticket microsoft support. can contact contact microsoft customer support service (css) assistance problem can resolved efficiently. http://support.microsoft.com/contactus/


thanks
zhang



Windows Server  >  Management



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